Cancellations, Returns & Refunds

Optiefy is a digital SaaS (Software as a Service) platform operated by YAZILI GROUP DIŞ TİCARET LİMİTED ŞİRKETİ. The services offered consist of e-commerce storefront creation, AI-assisted content generation and store management subscriptions. This policy has been prepared within the framework of Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

Within 14 (fourteen) calendar days of purchasing your subscription, you may cancel it without giving any reason and request a full refund.

How to exercise the right of withdrawal?

• Use "Cancel Subscription" under Dashboard → Settings → Subscription.
• Or email info@optiefy.com with the subject "Withdrawal Notice".

In your email, include: full name, registered email address, subscription plan, purchase date and your refund request.

After your withdrawal notice is received, the process proceeds as follows:

• 1–2 business days: Your request is reviewed and approved; a confirmation email is sent.
• 3–5 business days: The refund amount is processed according to your payment method.
• 5–14 business days: The amount appears in your account, depending on bank/card processing times.

Refunds are made to your original payment method (credit or debit card). Refunds to a different account are not possible.

After the withdrawal period has passed, you can still cancel your subscription at any time. In that case:

• Your access to the platform continues until the end of the current billing period.
• No pro-rata refund is made for the remaining days.
• Automatic renewal for the next period is cancelled.

On yearly plans: No refund is made for time outside the initial 14-day withdrawal period. To downgrade a yearly plan to monthly, contact info@optiefy.com.

Refund requests are not accepted in the following cases:

• The 14-day withdrawal period has expired
• Refund requests from Free plan users
• The account was suspended or closed due to a Terms of Service violation
• Third-party service purchases made through the platform (e.g. custom domain registration fees)
• Services provided under promotions, discount codes or free trials

Upgrade:

When moving to a higher plan, the difference between the remaining value of your current plan and the new plan's fee is calculated proportionally for the remaining billing period and charged. Upgrades take effect immediately.

Downgrade:

Moving to a lower plan is applied automatically at the end of the current billing period. No difference is refunded within the period. For downgrade requests, contact info@optiefy.com.

In the event of outages caused by Optiefy's infrastructure lasting 48 hours or longer, affected users may be granted a proportional service credit or refund. Such cases are reviewed by our support team; applications are received and evaluated via info@optiefy.com.

For disputes regarding refunds and cancellations, you are expected to first contact our customer service at info@optiefy.com.

Where legal remedies are needed, you may apply to the Consumer Arbitration Committees or Consumer Courts under Law No. 6502. Application thresholds are updated annually by the Turkish Ministry of Trade.

For all cancellation, refund and plan change requests:

Email: info@optiefy.com

Subject: "Cancellation Request" / "Refund Request" / "Plan Change"

Response time: Within 24 hours on business days

YAZILI GROUP DIŞ TİCARET LİMİTED ŞİRKETİ reserves the right to change this policy with prior notice. The current Turkish text is always available at optiefy.com/iptal-ve-iade; in case of any discrepancy, the Turkish version prevails.